I just had a customer who in 3 clicks removed the additional services that I spent 15min calculating, very annoying.
Since when do buyers establish the invoice ?! Stop this now and revert it to how it was before !
Hi CornGolem,
I completely understand your frustration. You’re right, the customer should not be able to remove these additional costs that you added for a reason. If they do not accept the additional costs they can voice their concern through the comments on the order page.
We’ve scheduled this change to be implemented for this month.
Best,
Robin - Head of Customer Support 3D Hubs
Hi CornGolem,
I think you’re right about the fact that customers shouldn’t be able to change the invoice.
However, maybe if you give them a clear explanation of why and how you add cost, they won’t delete anything ?
You should think about it.
Regards,
Victor
Hi Robin,
Along these same lines, it would be nice to have the system automatically enter comments describing any changes that were made to the order after the Hub clicks “accept order”.
I had a recent order where I carefully calculated the plastic volume of about 14 parts, updated the order, added additional services, got agreement from the customer through the comments, and then accepted the order. Come to find out, just prior to paying, they changed half of the parts to “quantity zero”. It took me a while to figure out exactly which parts they wanted printed and to double-check the quantity of each part against what I had calculated.
I understand and appreciate the option of the customer increasing part counts after the order is in the printing stage (prompting them for additional payment of course), but there really should be an “audit log” option to see what/when something has changed in the order.
Thanks,
-Joe
I just spotted a customer who deleted his file just before paying me, so he’s basically getting a free print.
It’s unacceptable that 3Dhubs gives users the ability to modify anything after the order has been accepted. Furthermore this is a scam practice.
