I just had an order that went direct to my phone during the night… Because I sometimes feel sleepy, I was not able to answer within half an hour which is my current average.
I was wondering if it were not a good idea to implement “open hours” for the hubs or for regions. This implementation will directly affect the hub quality and, in fact, the overall 3DHubs quality and I really think that customers could understand that hub owners could sleep between 3am and 3:30am!
What do you think, 3DHubs responsibles, hubs owners?
I think that makes perfect sense. We’re actually not supposed to text you between 10pm and 8am, based on your location settings. So we should adjust our response time mesurement based on that indeed.
This still doesn’t seem to have happened and the whole time hubs are being penalised for not responding to order enquiries whilst we are asleep!
Nearly all of my orders are placed in the evening and so (naturally) I can’t respond until the next morning, by which time I’ve already received a reminder.
This is ridiculous and surely not too difficult to change?
