I don’t think the re-installing the makerbot desktop is actually doing anything. I think you might be tricking yourself into thinking it is helping.
2 ideas here. I had a weird issue once where my screen stopped working. It was all white. I eventually found that if I left the makerbot unplugged for about 3 days, it would get better / go away. I think it was some sort of charge unbalance building up in the control board. But I honestly have no clue. Try unplugging you machine over a 3-4 day weekend (and maybe unplug it at the end of the day every day) and see if that helps.
#2, Also - print SLOWER, print hotter. Adjust your print speed to half what it is now. Under the custom menu - Adjust your temperature up to 216. Adjust all of the extrusion speeds down below 30mm /sec. First layer speed down to 10mm/sec. first layer of raft speed down to 10mm/sec. I think the gears that push the filament are having trouble keeping up with how fast the makerbot is trying to print. There might be something wrong with the smart extruder. I am trying to work you around the problem.
if the above doesn’t completely fix things, try adjusting the filament diameter down 0.1mm to 0.3mm.
Finally, add more shells under “model properties”. Try 3-4.
The printer was purchased in october 2015 and delivered in November. Makerbot is is looking at replacing the extruder and has asked for my logs and since the new 1.9 download they have found a few errors in the log. Now I don’t know what that means, but probably not good.
I have no idea where the screw is. The new update wiped out every setting. They are all on zero so you are probably correct there. I found a button that says restore defaults. Would that turn it all on? I only have 1extruder now but know I need more. The school doesn’t provide this I have to so I am saving for that because I need 3. I keep the filament in the bags with the silacon beeds to keep them dry when not in use. They are kept in a drawer of the science counter. That is all i have right now.
Don’t worry about the error. It’s best to have one if you think about it. Since you uploaded the newly released 1.9, try uploading the version before this last one. Plus, uninstall MB desk top and download it again. We want to start fresh. Regardless if they replace the extruder, i would recommend getting the new Smart Extruder + before Feb 29. It’s been extensively tested and the promo of $99 end. After Feb., it’s $199.00. But Don’t regard this response as a pitch. I’ve got two i use for demo’s and I’m very satisfied.
There is a switch. It is there to stop the print when you run out of filament. On a home made 3d printer, when you run out, it just keeps going. You get a half done print. Makerbot added both a switch, and an encoder wheel (the wheel spins, it expects 5mm of filament to move, the wheel can measure 5mm, if 3mm or 8mm moves, it trips an error and stops the print “filament jam detection”). That is the “smart” part of the smart extruder. People keep posting on here - even though they CLEARLY don’t own a makerbot 5th gen. The 5th gen is a completely different type of beast. Its not a replicator 2. Its not a reprap. Its a 5th gen. And there is a reason there is one nailed to the wall of almost every makerspace out there. I got 2 years with mine - and I have learned to love to hate it. You have to treat the 5th gen differently.