Hey, Most of the people they used personal computer and then I also faced troubleshooting problem. My suggestion is that first you open it and when you faced this problem then you shut down your computer and then you again when opening it then first you do boot on your system then choose the os and installed it then use it and then you see the problem will be solved. If you want to collect more then follow the site. From the site, you know everything about it. xerox printer support