New Dremel 3D20 issue

[kdrymer]

I just opened up my new Dremel 3D20 printer and noticed that the bar that holds the extruder and allows it to rotate on its Y axis on the one side is not positioned in the Y axis bar. I have tried to push the bar into the channel so that the horizontal bar is level,but there is virtually no play and I’m afraid it will break if I try any more. The belt is also disconnected on the right side. Here is a picture for reference. Can someone please confirm that this is not normal

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[ktntech]

Hello,

Congratulations on your new printer! That’s definitely NOT normal, the bar should be attached and the printer should work out of the box. I would either exchange it where you bought it, or contact dremel support and ask for a new one.

Make sure they don’t give you a refurbished one, since you just bought it they should give you one that’s new.

I’ve been very happy with this printer, I hope you get a new one that works. Good luck!

[kdrymer]

Thanks for the feedback! Hopefully they will be able to help us.