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Mar 2016

No, your not doing it right! Take one hand and put your middle and index fingers on the spring screws, while with your thumb pulling back on the arm. Then you are releasing the pressure allowing you to use your other hand to pull the filament slowly up and out, so as to not pull molten plastic out with it!

Gah, seriously!? I asked both techs I talked to what the proper procedure was, and specifically asked if I should be pushing the latch back like I do when loading, and they both said “no, just heat the extruder and gently pull up on the filament”.

Sigh.

Lol! There is the alt method of reversing your extruder stepper motor, but this would be more awkward and possibly pull molten plastic up with it!

Nevermind… looks like they made an upgrade! Now to print one for my KS Robo3D…