Introducing the new Hub Dashboard

ehud42 · 2016-03-11T20:56:15.000Z

Tried a few more times, and still the same thing - the site sometimes seems to indicate it has sent a code via SMS (and I receive it), but when I enter it, the code seems to disappear and I’m sitting in limbo either having not started (send a new code) or waiting to enter the code…

Any progress?

Filemon · 2016-03-11T20:59:34.000Z

It’s a bug, we’re on it. Will keep you posted on this thread. Sorry for the inconvenience

JATMN · 2016-03-11T21:06:43.000Z

I have to agree with this…
I print from 2 locations (both within a few miles of each other) so I have one of them set as my “primary” location.
But I have -never- done “pickup” at my locations due to restrictions at both locations I cant have people just showing up on me.
I have always meet customers at arranged public locations, which has never been a issue with any of them and many of them actually liked it better.

I have a PO address myself as well which I can use as normal address without “PO” in it… but I opted to not use that address when I started my hub because at the time I was reading something that basically said that was a violation and could get my hub shut down by 3Dhubs.

I am actually -very- against the address verification part. I dont mind text or email or whatnot… but the address part… not feeling it.

flowalistik · 2016-03-11T21:07:52.000Z

I came here just to say that the name of the clients are the best things I’ve seen this month so far.

JATMN · 2016-03-11T21:10:07.000Z

Yours is better than mine… I get the code… but nowhere to input it… lol

JATMN · 2016-03-11T21:13:44.000Z

Format is still jumbled looking on my side… “Street name, house number” should really be first o.O

imagine3dps · 2016-03-11T22:28:37.000Z

Same here - I get a code but no place to enter it.

imagine3dps · 2016-03-11T22:32:57.000Z

Suggestion - an order shouldn’t move to “Complete” until I’ve been paid. It’s too easy to lose track of stuff. Is that possible? Leave it in Active with a status of Payment Pending. I think that would be much easier for us? Any thoughts?

Filemon · 2016-03-11T22:51:35.000Z

@imagine3dps @JATMN @ehud42 we’ve found the issue for telephone verification for US Hubs and will work to fix the issue. Expectations are that we will not have it fixed before tomorrow, so I have to ask you to hang in there for a day. Really sorry for the inconvenience. Will touch base asap!

Snortimer · 2016-03-11T23:06:14.000Z

I’m also having issues with verification. I’m in the US, of Intermediate level, and have tried (I thought successfully) to verify with my phone number a few times. It allowed me to enter the code each time, but checking back later showed that it wasn’t verified.

As for the address, I have a problem specific to my address. While my shop has a physical address, the US Postal Service doesn’t deliver to it, and provides a PO box for my use. Therefore, I need my address to reflect my physical location, but I need verification mail sent to a PO box. This is a situation beyond my control (apparently the USPS doesn’t want to deliver to buildings across the street from a Post Office), but I’d like to be verified.

Can you look into this, and into a way to separate physical addresses and mailing addresses?

Thanks!

Filemon · 2016-03-11T23:29:56.000Z

@imagine3dps @JATMN @ehud42 @Snortimer I just got word from our devs that phone verification issues are fixed and should work. Can you please confirm? Thanks again!

Snortimer · 2016-03-11T23:55:51.000Z

It looks like the phone verification worked!

I’m still not sure about the mail verification. I made my address strange to try to get it to work, but I fear changing the “Business Name” line will un-verify things after it’s verified. Of course, I probably won’t receive the code for a week or so.

ehud42 · 2016-03-12T00:10:09.000Z

Yup. It’s fixed. Thanks!

JATMN · 2016-03-12T00:15:42.000Z

Phone verification worked… but the current address format will not work mail would never get delivered in that format… Also… see my other comment on that.

JATMN · 2016-03-12T00:55:04.000Z

New bug…
Images no longer have associated linked (thingiverse etc) they -did- have them earlier today

Steelmans · 2016-03-12T09:29:24.000Z

I would agree with this too, the order isn’t completed until 3D Hubs have paid out to the hubs. The status could just read “Paid Out” or similar.

Also wouldn’t now be the ideal time to add a column to show if the client has left a review? It could be a simple tick (check) or cross so we can see at a a glance.

gregh · 2016-03-12T09:41:09.000Z

I have just seen this behaviour and absolutely agree. In fact 3D Hubs own definition of completed orders is “The total number of completed and paid out orders”, so this new behaviour is not consistent with the definition of that list.
2016-03-12 09_39_10-Start.jpg

markembling · 2016-03-12T11:53:11.000Z

It’s definitely better, but I’m still seeing postcode before city. The flat/building number and house/street are in the correct order/place though.

Filemon · 2016-03-12T15:00:10.000Z

Good points! The good thing about the new architecture is that these kind of additions have become quite a bit easier to do. I’ll put both points on the list to review:

Add status when Hubs are awaiting payouts
Add indicator in Order Overview whether customer left a review or not

Thanks!

Filemon · 2016-03-12T15:04:00.000Z

Hi guys,

The address thing is purely a UX / interface issue at this point. It will work on the post cards as should (did multiple test to confirm). We’ll fix the UX asap as well.

Thanks again!