I’d like to share with you some extra information 14 on how we review the initial Marvin review that we do as part of the verification process. As you probably know, we ask to all the new Hubs to complete a “quality review test” before they are visible to customers and are listed on the 3D print page .
But what are the criteria that we use to review your Hub?
We use four different parameters to evaluate the whole process: Quality, Service, Communication and Speed.
So, what is the best approach to reach a full 5-stars review?
Quality:“A good Marvin is defined by having clean, sharp edges and a smooth surface throughout all the surface.” If you can describe your Marvin using this quote, you’ll receive 5-stars.
Does it mean that you can’t achieve 5-stars with an FDM printer? No, of course. We know that SLA 3D printers are capable of more precise prints then FDM machines. We look at the layer height, material and colour listed on the order page and we know what to expect from a Marvin printed using those specifications. When printing you should pay extra attention to the following parts of the Marvin model:
Service:
“Handwritten note and multiple pictures from different angles.” Four good pictures are enough. What defines a good picture? It’s the possibility for admins to check the small details of your print. Here you can find an example:
Pro tip: Add photo’s of prints while the model is being printed to the order page as well, customers love seeing “work-in-progress” photo’s of their designs being printed.
Communication: “During a normal order communication and responsiveness are crucial.” What does this mean for Marvin test? Treating the test as a normal order, how would you communicate to your customer? You would probably reply to his/her comments. In this case, it’s our automatic system that is commenting but it will an admin who’s reviewing your answers.
Speed:
Printing a Marvin usually doesn’t take more than 45 minutes so we expect that you’ll complete the order within 48 hours.
