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So. I recently bought my Anet E12. but somehow I print some 3D. it suddenly make crash sound. so my Extruder hit print bed and making mess everything. I stop the process

And I hit Auto home.

I realized that. the Nozzle more below than the printing bed. Even I already tighten the spring bed to the lowest.

I already check the structure body. nothing bad. but I don’t know how to fix this