Hello, I am considering their printers. On the internet, I read good reviews about their services but I asked them some simple product information on Thursday and I still have not heard from them. Since their printers are so big, what happen if the printers require services? Do they do free on-site repairing or pay for courier (returns) to ship to the company? I am a home user.
From what I’ve read on their forum, their customer service is pretty bad. Only decent responses are from one person answering questions on their forum but they are not actually part of their customer service group and can’t actually do anything other than contact them for you. Petty sad. They have some of the best printers on paper, but their new pro series has been having a lot of problems. Once they sort that out they should be very good.
I got a similar “feel” from Raised. The printers seem to shine until you dig in.
I also got the same feel about support so I opted to go with a different printer.
Also the one I went with was nearly half the cost.
Omojesu
4
They do kind of take their time in getting round to you, but when they they do, they are competent and result oriented- thats another word for slow, understaffed or overworked, whichever.
However the forum is vibrant and knowledgeable and more than compensates for the annoying customer service.
You can also try sending private messages to specific Raise3d tekkies identified in forum responses.
Wirlybird, can I ask what printer you ended up going with and what your thoughts are on it so far? Thank you for your time.
Omojesu
6
Of course you can. I use the N2, it’s a reliable workhorse, no breakdowns or maintenance issues after initial touchpad software gremlins.
Been going since August 2016. Oh yes, an update early this year caused widespread mayhem but reverted to previous update.
Manual covers detail but in challenging English which can be a problem.
As mentioned before, the forum is laced with brilliant contemporaries that pick up the slack from customer services.
Intend to buy at least 3 more.
I ended up going with a Flashforge Guider II. It is a solid machine with a few minor issues. It is a work horse.
However - QIDI is coming out with a new one with similar sizes called the X-Max. I got their X-Plus which is a 250X200 bed and love it. It has been a real performer so I am anticipating the X-Max and will get one rather than another Guider II.
Flashforge support has been non-existent so that has also soured me on them. It is a pretty good printer how ever.
Aside from a warped bed glass my big issue is it is locked in at a max temp of 240. I know this is to preserve the PTFE setup but it’s still annoying!
On the other hand - QIDI support is outstanding.
