so every time i try and change printer prices are add a material it wont let me click the “update settings” box. And most importantly it wont let me put my printer back online! this is driving me crazy lol anyone know how to solve this issue.
Again my main problem is not being able to put my printer back online. I click the slider and change it do online but cannot save settings.
This happened to me a couple days ago on one of my printers with over 20 materials. Tech support figured out that it was because some of my materials had no layer heights. It was on some of the first materials that I offered so I think they got deleted in some kind of updates they have been doing lately. Anyway, as soon as I re-added the layer heights I was able to “update setting” so double check if any of your materials are missing layer heights or other info. Hope that helps.
Hi Brandon,
Benny here from 3D Hubs Customer Support. I’m sorry you are experiencing issues with putting your printer back online. I have taken a look at your Hub dashboard, and see that as MindFull already suggested, that your PLA material has no layer height set at the moment, could you try adding the layer height you want on your PLA material, as well as check all your other material to see if they have both colours and layer heights set? That should fix it.
If it doesn’t, please let me know, and I will take another look for you!
Thank you.
Best,
Benny
