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7 / 12
Jul 2016

Hi all,

I am very new to all this, I only got my printer yesterday and have not even printed anything yet. I have been spending my time reading posts and today leveling the print bed.

I tried to load the filament I got with the printer (PLA) I select the option to load the filament on the Left Extruder and it gives me the message that it is heating up the print head. After about 5 minutes I hear a beep and I get the error: My Motor timed out after 5 minuets. Press M to exit

Has anyone seen this before? if so is there a way to fix this?

The main print head is the right print head on the CTC

Sounds like it is getting to temp and waiting for you to feed the PLA but timing out when nothing it fed.

You should get a musical chime when the head is hot enough to feed the PLA into the hot end. How far is the temp bar in the LDC getting across the screen during the heating process?

Hi,

I do get the chime when it reaches temperature, but as soon as it chimes it gives me the above error. I have stripped down the left print head and when I looked at the stepper motor the wheel on it (No idea what it’s called) was loose. I have tightened it up and will test again.

I have re-assembled the print head and ran the load again with the same result. After the print head heats up it chimes and then goes straight to the error message. I ran the load staright after this but it sat trying to heat up again for about 2 mins then same as before. Chimes then error.

Any ideas?

When you turn on the printer what does the LCD say? If I remember correctly mine said “The Creator 7.2” this is the firmware version, it is a good idea to update it to sailfish 7.7 or makerbot 7.5 for the replicator dual. Not replicator 2 or 2x just the replicator dual. If you are unsure of how to update the firmware do some research on YouTube or forums because if done in correctly you could brick the machine.

Do you get the same error loading the right print head?

If not, then the left print head may not be heating or the temp sensor may be faulty.

Not sure what would be wrong if they both do this…

10 months later

I’m getting this error now as well, did you ever figure it out?