just curious to know, as every time i go to an open order a link pops up saying i need to enter my payout info and to “click here” i know my payout info is already set up as i regularly receive payouts from 3Dhubs. anyone else experienced this?
1 Like
Hi @steven_10, thanks for the heads up! This sounds like a bug, let me check with my colleagues.
Bram
3
Hey @steven_10, we did have some issues this morning considering the payout details. We’ve restored them from a backup and you should be paid out as regular.
There is no indication of malicious behaviour considering this, but thanks for the heads up!
1 Like
Hi, Thanks for the quick responses and feedbacks! has stopped happening now.
eckerj
5
I haven’t seen the popup, but I’ve definitely seen a delay in payouts. I have 9 orders I’m waiting on payouts, 2 of them are 6 days old now. The latest news from @ferkan is that I need to wait another week.
The problem I have is that I’ve paid up-front for shipping on a number of these orders.
Any news/updates from 3D Hubs?
FabianT
6
Hi @steven_10 and @eckerj,
We had some technical issues this week, but everything is solved now! Your orders have just been paid.
Sorry for the delay!
Have a nice weekend,
Fabian
