I recently ordered From2 by Formlabs, but there was critical damages found inside the printer, and I requested the claim to take it back and inspect the problem.
The crucial fact is that Formlabs did not take its responsibility to see how much damages it has and if it affects the functionality or not, by taking the broken printer back.
They just dumped this problem to the customer, as ignoring g customer’s claim.
They doesn’t care what the customer complain, making up an excuse as saying it is not available if has shipped overseas at the first time, and it looks a scratch on the cover the next time.
However the printer is still in NJ, the territory of United States, and the damage was found inside the printer not the cover.
They haven’t tried to figure out the damages whether it affects printer’s functionality.
Formlabs should not be in the market in order to prevent the future victim like me.
I thought that as well as using Form 1+ previously.
However they, especially service team betrayed my trust to them as handling the current problem.
They consistently reacted to avoid the problem by making an excuse each time, not trying to figure the problem out.
I made my mind to trust again Formlabs from seeing Sebastian’s answer.
I hope keep making a good relationship with Formlabs, and respect their value, but what I’ve gone through this time is not what I expect from Formlabs.