My i3 V2.1 caught fire last night. Smoke and flame were coming out of the power supply box. I opened the box up to see what went wrong and didn’t see anything obvious. So I plugged the machine back in turned it on. A flame started immediately from where the heated bed connects to the controller board. I pulled the power cord immediately. After looking over the wiring to heated bed and not finding anything out of the ordinary, I decided to turn it on once again to see why this obvious failure was not being stopped by a circuit inside of the machine. With my fire extinguisher handy, I turned it on once again. The flame built up intensity and smoke was filling the room but the machine never blew a fuse, breaker or any kind of safety device. After about 20 seconds I pulled the power again. This is a very concerning thing to see. Why is this machine letting something get hot enough to physically burn and not tripping any kind of safety device? I have seen electronics failures over the years but never anything that would literally start a fire.
Mine nearly did the same accept mine burnt a connection in the process which stopped it getting worse or setting on fire.
Check the the plug on the motherboard to the heated bed. You may well find its burnt. I spoke to wanhao and got a new motherboard and plug for the inconvenience.
Wanted to sue them for putting my family at risk though.
Once a fire starts in anything electronic, you shouldn’t turn it on again if you don’t know where it came from, because when something burns in an electronic circuit, it usually carbonizes things around the short, like the pcb itself, which in turn creates another path for current to flow through creating more problems, such as short circuits. It could have been just some play in the plug itself, that created a small arc that got worse over time, up to the point where things got hot enough to ignite the plastic. The heater is just a resistor dissipating quite a bit of current, so it’s not surprising that it can create such havoc. Do those cables move around enough to make the plug wiggle around?
If the problem is like Isleofyou3D’s photo, it doesn’t seem like there was a short circuit, so the machine couldn’t have known that something was wrong until there was either a short or an open circuit…
If you had unplugged the machine when you first saw smoke, you could probably have gotten away with cleaning the carbon deposits and getting a new plug, but after 20 seconds of it going up in flames, i assume the damage is now much worse.
Since you’re past the point of no return in that it’s actively catching fire when you turn it on (seriously, this is terrifying), your best bet is to contact wanhao for a new board. The connectors on the melzi board are known to not be up to the task of handling the current passing through them. If you’re up to it you can desolder the ones that come on the new board and replace them with XT60 connectors which will easily handle things without bursting into flame. If you don’t want to go down that route, another alternative is to solder the wires directly to the board and avoid using connectors at all. I have read of people using an external mosfet so that the board doesn’t handle the current to the heated bed at all, but it looks like the very latest boards have that build in to avoid this problem.
Rambled a bit there, but your best bet is to request a replacement from wanhao and insist that it be the very latest board with the mosfet to avoid this sort of thing happening again. I’ve had my 2.0 for 6 months now and no problems yet, fingers crossed.
My intention was not to minimize damage. My intention was to see just how far this would go. Wanhao seems to have a history of fire hazards and I wanted to see if this failure would lead to one and of course it did. After doing some research I have seen the information about the board connectors being under speced and causing problems. This in itself is unacceptable. If the community knows that there is a problem, so does Wanhao but they can’t be bothered to fix it. I also saw information that the firmware setting is not correct in Marlin for temp safety. If either of these 2 were properly executed (the board connectors or the temp safety setting in the Marlin firmware) this issue would not happen. I have found over a dozen instances that have occurred in the past two weeks where a fire or near fire has occurred for the same reason. This printer is a literal death trap and Wanhao doesn’t care. I would recommend redoing the wiring and updating the firmware if you want to keep using this printer. I for one am making Wanhao refund the purchase price and moving on to a company that has a better safety record and cares whether or not they are selling machines of death.
Rant over. Sorry but this has really stuck in my craw.
At the very least WanHAo should do a recall of all boards in the original 2.1 version and resupply latest boards updated with mosfets to ensure safety. Do they not realise that these machines are being used for lights out production in peoples homes. I’m all for DIY printing but if they get enough call backs they should move to reduce the problem instantly where lifes are concerned.
If history is any indicator, Wanaho does not do a traditional “recall” in the sense most of us are used to. I don’t know what, if anything, they will do but I don’t think their concern is safety over profit. Just search the internet for “Wanhao Fire” and you can see that almost every printer and version they have made has had the propensity to catch fire, including the new i3 Plus. They have had multiple opportunities to fix safety issues by making changes but have chosen not to do so.
This information is for the original V1 and even though Wanhao likes to use the term recall, it’s not what you think it means. Wanhao posted the information about the problem on their group and left it up to the end user to determine if there was a problem. Wanhao’s fix for the fire hazard… electrical tape. Straight from their post, “In any case, you have found the crimp broken, Please cover it with insulating tape. If it’s beyond repairing, please 1. take a pic of broken heating tube. 2. provide your order No. and contact our distributor to get one free heating tube.” There you go, a Wanhao recall. It is posted on their group and individual owners were not notified. It’s up to you to find the information, check the printer yourself and then tape it or request a tube. This was also in August of 2015, a year and a half ago. Since then multiple revisions have been made to the printer but it still seems to be a fire hazard due to bad design issues that Wanhao does not want to address.
Well finally some good news, after being increasingkly disturbed by wanhao so called customer service who plainly told me that my metlzi board was at risk of overloading on the power and hotbed connectorstold me to change over the conns to screwins as any loosness would ramp the 13A that the board rated to to poss 25A, the conns being rated to 15A, so it was a k ocking bet that the board would overload and a fire ensue. I applealed to wanhao who promptly told me that they would only replace board under its 12 month guarantee period WHEN the board had BURNED. I retorted that I was disgusted that they would risk the lives of me and my family over this issue and I would not be running it. I said I would break down that machine send it back and ask for a full money refund. Nothing. So I wrote to Technology outlet that id boughtit from and asked if I could return it back to wanhao through them thinking it would be cheaper. a day after emailing them I got a reply saying the latest Meltzi board had been shipped to me and I would have it in my hands in 2 days. I did. Thank you very much T O. your customer service is nothing like wanhaos and I’m so glad.
I really don’t know what to say about this. I guess I could say that it’s good that you are getting a replacement board and that whomever (I’m assuming Technology Outlet) is providing that board has at least some integrity. But, the fact that Wanhao knows about the problem and is only willing to replace it after it catches fire tells me all that I need to know. To Wanhao money is much more important that human life or consumer property. They are safe in China and do not have to answer to a civil case in the US or UK. Since they know this, why would they lose $30 US per unit on the unsafe machines they have been selling for the past few years? It’s not like they would have to pay anything for their negligence no matter how people were killed or how much property was destroyed. The re-sellers carry less liability but still know they could be named in a lawsuit so they are more likely to help. Maybe the re-seller is just a good person that wants to make it right, which is even better. Either way it is clear that Wanhao doesn’t care about the consumer. I’m glad you are able to get a new board, let’s hope that they actually fixed the problem. They haven’t so far after several revisions so I’m sorry if I’m a little skeptical. Since you are doing the labor yourself, they could always say that you did something wrong to cause the fire. Just keep that in mind.
Hi Stephen, as you see from my comment below, “automatically pop when temp over permitted” is a firmware thing. Many of Chinese printers are using outdated firmware that is based on old Marlin firmware - which didn’t have these kinds of safety protections at this time. For that reason, I believe that every owner of cheap Chinese printer should manually update their firmware to the latest stable Marlin version, to avoid these possible safety problems, and improve the printing quality in general
