Turn off or reject?

[cobnut]

I’m going on a short holiday next week (to Zell am See in Austria, if anyone cares…). My last opportunity to ship is Saturday, last collection Sunday, so I’m debating when to turn off my printers on 3DHubs. I was going to do it this evening (Wednesday), but there’s always the chance of smaller orders coming in that I’ll be able to complete, so I then thought I’d simply reject any that are too large to finish.

So, the question is whether there’s any downside to rejecting orders. Does it affect your ranking or (more likely) does it make that customer less likely to return to your Hub in the future? Would it be better simply to turn off the printers today?

[Asad3D]

Hi @cobnut, rejecting orders does indeed affect your ranking. It’s then at the customer’s own discretion if they’d like to return to your Hub in the future. In your case, I would suggest you switch your printers off to avoid rejecting any orders. I hope that helps!

[cobnut]

Thanks @Asad3D good to know, though interesting as well. So for future reference, if I got too busy, I should also turn off the printers until the queue has been cleared?

[Odense3DPrint]

if you are just busy i would start telling the customer.

if they cant wait for it i would contact support and let them handle it. They are able to remove the order without it having any effect on the hub ranking etc.

that is what they told me when i had to reject a few orders, even ones i accepted