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Sep 2018

Polarity doesn’t matter with most thermistors. Are you showing any error on the screen?

The sheathe should absolutely cover the wiring so if that’s not the case, either it did ship like that and is damaged, or something else is wrong. Oddly, the wires themselves shouldn’t be getting hot enough to melt the sheathing, so if you find evidence that is what occurred, I would switch to a genuine E3D hotend and never look back, personally.