Half of my stuff has come in between 11 PM and 3 AM. All of my orders have been local pick up so if I turn off the hub at night I am forcing local people to potentially have to pay for shipping with a hub they don’t want to use in the first place.
I think being forced to choose to miss jobs simply because a customer wants to place an order in the middle of the night rather than respond during reasonable hours is ridiculous.
That is not a good service model.
How many on line businesses tell you “orders after XXX time will be processed tomorrow”?
It is not unreasonable to respond to over night/off hours orders in a timely fashion the next day.
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I am in the same boat, though I didn’t start as early. I helped write the knowledge base. When they introduced the rating system and the express orders, my approval rating tanked because of the customers ordering parts using the express system and then they couldn’t be printed, so I stopped using the express offering, so now I am no longer able to be a Hub. Seems like a catch 22, especially with their penalty system on cancelled orders.
Well, we were already getting penalized before. We were maybe “too nice”, so we almost never refuse orders. I would go as far as to redraw their models in order for them to print correctly, no extra charges. But still we got a lot of people who had to idea about 3d printing and expected production quality products, or who didn’t understand how near unprintable their objects were. We also had people complaining they ordered something from shapeways and complaining the results in resin weren’t exactly the same.
Just one customer leaving a bad review affects the ratings a lot. But we weren’t too bothered because we did get a lot of returning customers, which I think means much more than any review based rating.
I was penalized for: Unprintable models - non-watertight, etc, that the customer didn’t want to pay to fix, weapons orders, orders where the part orientation wasn’t correct when uploaded and as a result didn’t fit on my printer, orders where the material selected on an express order wasn’t what the customer wanted, and orders where the customer placed the same order four or five times. Every time I asked for a review some of them were taken off, but I was never able to fully recover and my last review didn’t change anything.
The lowest customer rating I had was four starts on one order. 3D Hubs would not share their rating system because they were afraid of abuse by hubs.
I do 3d printing as a hobby and a side business and this is the end of it for me as the latter. I’ve helped print prosthetic parts, made models for a local company of their full-scale products and printed for numerous students for their end of term products. All of these were done through the ability to be local, last minute jobs printed in short time and picked up or delivered in person, sometimes on the same day. I’ve provided model tweaking, re-slicing and reprinting for no extra charge because it helped the customer. 3D Hubs helped me to help others, and took their cut for facilitating it.
All of that personal touch will now be lost and for them to do this to all the hubs that helped them get to the place they are now, is a massive kick in the slats.
This will be their end and they have orchestrated it.
Did anyone else just have their orders/hub dashboard just stop loading?
It still works for me…
yeah, seems I am running into an API issue or something.
If only they were legally liable… I have 3 Form 2 printers, resins and accessories that I bought just because of 3dhubs.
