There’s an odd thing happening to my Hub, I have already received two “spam” orders today which I had to decline.
I remember receving my first order a couple months ago, guess what? It seemed like it was a fake order. Why am I saying that? Well, the objects uploaded by these users are pretty big and have over complicated geometry. Not only that, but they usually make 8-10 simultaneous orders. Look for example at the second picture, the guy has 5 active orders and 6 declined orders. Still not enough? Then check out what he wants me to print in the third picture. I marked the order as spam saying it’s a bit odd that I’ve already received two orders today which both look like spam because the objects are way too complicated for FDM printing and I don’t understand the purpose of those objects. In return I get his response about that: “Don’t be racist if you can’t print complicated object and you don’t even understand architecture object. Bad service you have.”.
It looks like these guys only want to mess with people’s hubs. To be honest I only accepted an order from an asian guy which didn’t look like it was spam at all, the object was a simple case/box. He never responded to me after I accepted his order and I had to cancel the order after 15 days. I doubt these guys will also make the payment and I will have to decline/cancel the order. As far as I know, declining orders will affect my hub ranking. So why should the hubs “pay” because of these orders?
2 Likes
cobnut
2
Hi @Darius_Curt a while back I kept getting orders from a guy of a very similar fashion. They were models of some geological formation, like yours huge models practically filling the build space and completely unprintable (in my case, probably by any technology given the number of open faces and mixed normals). The third image you’ve posted also looks to me like geology of some kind, so maybe rather than spam these are from geology students.
1 Like
I got one of these a while ago. The guy didn’t seem to understand why I was declining the order, which leads me to believe it may not be spam, but people who are just ignorant on what 3D printing can possibly do.
| "“Don’t be racist …”
Oh good grief. I am so sick of EVERY thing in the new “society” being “racist”.
1 Like
I do not open a shop online , but a local 3DPRINT SHOP in Vietnam.
And, honestly, sometime I receive a tons of mess files @@ After double checking , I found that customer did not intend to bother me. Just a mistek
i dont think these are spam, rather the client not understanding the technology, I would decline and refer them to SLS / SLA prints
but I agree with you wholeheartedly that declining orders shouldn’t affect your hub
fix— ask 3d hubs support to delete the order
in that way it does not impact you
for good measure you can ask them to delete it and make sure it does not impact you
if you just give them a good reason for doing it then its not a problem.
Nope, it will impact you. I had a customer create the same order twice by mistake I explained and asked for it to be deleted and support made it a decline. They will not budge on it.
Probably not spam, every now and then I get these. They are from students most likely.
If the customer is local, it is probably not spam. In both cases you show, the customer should be referred to an HR Formlabs hub.
You get less of a ding in rankings if you refer to a hub that might be better to print it.
I did get an order from far away once that was definitely spam.
As a side note, all hubs have to decline orders, it is very common. Declining orders do affect rankings, but hardly at all.
And asking support to remove the order used to prevent this, but it no longer does.
