it sounds like bed height likely caused the latter issue, can you set it to change filament, so the head heats up and you can just pull the filament out?
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I heated up the extruder and tried that yes, unfortunately to no avail.
I thought so as well originally, but I’ve experimented with many different heights high and low, without success. I have also tried to use the change filament options to my advantage, but nothing I’ve done has led to success.
It sounds like you are going to have to take apart the head and investigate further inside, it may be that the gears have been jammed with melted plastic which has cooled and hardened. (just a theory) Good luck with it.
That’s what I’m thinking as well. Thanks for all of your help, I really appreciate it. I’m not sure how this happened, I may end up waiting for XYZ to get their act together and respond to me haha.
Hi Itopher, I sometimes get this problem as well.
Luckily, there is a solution to this problem! Firstly, if you try using plyers, then maybe you can force the filament out. Do not try too hard as you may damage your machine.
The other solution is to watch this video here: da Vinci Jr. 1.0 - Drive Gear Cleaning - YouTube 533
This video by XYZ shows you how to take apart your printer so you have access to the gears that are jammed. There you can manually remove the filament.
In the video, the guy removes the wires in the casing surrounding the gears, I do not advise it. Just keep them plugged in. He only does it so that he has more room to access the gears with. Just keep them attached since putting them back is really frustrating.
Good luck!
You sure you didn’t take the lock off the filament? Sometimes even popping the filament box off, and making sure it’s not tangled would help 2…
Be aware that this is a junior.
The gears are not in the head. The feeder and the nozzle are two seperate units far apart.
The filament feeder and nozzle are separated by a long filament guide tube.
Feeding gears and hot unit are thus separated by about 40 cm.
Most problems with grinding feeder wheel are caused by a blockage in the nozzle unit.
Because of the blockage the feeder cannot push the filament into the tube and starts clicking and grinding.
8 days later
4 months later
I´m having this issue where I´m trying to unload the filament, but I get this grinding noise from the extruder (not the hot end but the gears that push or pull the filament), while the filament is firmly stuck.
Upon inspection, I noticed that the temperature first increases, reaching 186°C, but instead of the gears starting to pull at this temperature, the nozzle starts to cool down.
Afterwards, at 107°C the gears start pulling on the filament, but obviously at this temperature it´ll stay stuck to the nozzle.
Seems to me like a coding issue, as the printer instead of pulling the filament at the highest temperature, it skips the operation an pulls when temeprature reaches its minimum…
4 months later
I don’t have this problem but where is you can’t do it either side of the feed tube out mine pops out on the side near the filament roll. So every time I start a print nothing comes out of the extruder.
Any ideas.
11 months later
Try popping the extruder assembly back into place.