That wording does exactly what 3dhubs wants it to do.
Thats a long way off for me to plan ahead. Put me on the list and I’ll do my best to make it.
In the meantime, where have all the orders gone?!?!
2 Likes
I’d like to be on the call as well.
Mark
Something very strange happening here. I am well placed and well priced (too low but that another issue) but I have only received repeat orders since the changes. The customers must be going to SLA or SLS.
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Enza3D
March 16, 2017, 1:38pm
103
I’ve seen no increase in SLA orders either though; honestly orders have been (way) down since late January across all my printers. Usually I get at least a few orders per week on the Form, but I’ve seen that many in the past month. My placement in the rankings has been bouncing all over the place for no reason as I can see (top of first page one day, bottom of second the next), so maybe the algorithm is being changed for that as well? Somehow Hubs from Pennsylvania with few orders rank higher than one from NYC with 200+ order for the NYC area, so I really don’t know what’s going on there.
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My placement has also been moving around. One day I was placed below hubs in other countries!!!
However orders have been consistent until the changes. Coincidence?
Enza3D
March 16, 2017, 1:43pm
105
I suppose I do get a lot of student orders, and it’s not quite crunch time for semester projects yet so that could have something to do with it. But the placement thing is odd, and I do wonder if so many factors go into now that it’s difficult (near impossible) to predict where Hubs will end up when a file is uploaded.
Ive noticed same on my hub, typically id get about 5-10 orders a month and last month there has only been one order. I figured it was just possibly a slow time and competition from certain hubs that barely charge more than materials
10 Likes
Could it be that 3dhubs is pushing your customers away, by describing the most common form of 3d printing as low quality prototyping? Perhaps they went to another 3d printing web site altogether; one that describes 3d printing as really fantastic. Maybe they went to one of the printer farms instead.“can i help you choose a material” dialogue when they arrived at your hub and went to a different hub after that material was chosen, or they saw pro****totyping materials , and went to a different hub, OR when they finally got to the point of buying, they were told that the print would be substandard, and they should “consider a different material” and went to a different hub.
Don’t worry, the data shows good outcomes!
@Steelmans 300 orders. Great reviews. Just the kind of hub 3dhubs does not want anymore. Those are some fine “low quality prototyping” prints you have on your website.
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I think you also have your own website, and do printing outside of 3dhubs if I recall. Well, just remember that while 3dhubs redefines FDM as low quality prototyping materials, YOUR ENTIRE MARKET, not just 3dhubs, is being redefined.
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WHO at 3dhubs decided this was a good idea. WHO at 3dhubs decided to not fix it.
3dhubs personnel have definitely had discussions about this, and I guarantee one of the comments was “We have enough hubs, do we really want a few to push us around?”. This is how you open the door to competition.
You said " I do wonder if so many factors go into now that it’s difficult (near impossible) to predict where Hubs will end up when a file is uploaded" THIS specifically, is what 3dhubs does for a living. It is their main job. They are supposed to know exactly how it works.
yes rejecting an order due to recommending a different service will reduce your page rank. I went from page one in my area to page 2 just for sending someone to a sla hub as fdm was not a good choice for them. and now I am on page 2. now also understand I am the only hub in my town and hubs 100 mi away are being shown over mine that is right in town. the ranking system is flawed.
2 Likes
Why would you take a perfectly good SLA print and recommend it to an SLA printer
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sorry I forgot lol. the thing I am most angry about is the fact that I got bumped from the first page in my area for doing the right thing. also I am the only print hub for about 20 miles and others from over 100 mi are being presented ahead of ours. now I have 2 dormant printers. how can you decline an order with out being punished for doing the right thing.
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like I said I have 2 idle printer not making cash. I don’t turn down sales unless the customer and I agree a different printer is needed to get the results they require.
They can send some of those orders to me!!! Please!!!
Yes, this is really disgusting.
Why use a term like disgusting? Because if they just spent a little development time on the right stuff, and asked their base for help, we could tell them how to do better with their goals. Instead, they secretly institute a policy of taking our customers from us, AT THE SAME TIME they implement a returning customer ranking change.
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That is not correct. We changed how we weight the reasons for rejecting an order, that caused the drop. The graph is a representation of how your accept rate based on these weights. We should definitely clarify that in the description.
Adam, 3D Hubs
