I agree with you, but this user may have actually been a scammer. I got the exact same message from a different user with the same first name, and mine and ProtoHouse’s hub are very far apart.
Makers advertising alternate services (direct or 3rd party) should be automatic ban.
I hope they implement the “report” button. If their system cannot monitor for .com like it used too (why it changed I have no idea) then the other makers need to be the ones policing each other and clients.
I’m not sure you handled this one correctly. Most of my work is prototypes and a lot of my clients are paranoid/protective of their invention/design. I often sign nondisclosure agreements and people who don’t want to upload their model are not necessarily up to something.
THERE IS ANOTHER OPTION. After a client sends you their design you can just upload a cube or other object of the same volume so they get charged appropriately and EVERYONE is happy. If they don’t like that then, yeah I would say they are up to something and you should inform 3dhubs.
The OP’s situation was obviously a scam but PLEASE PLEASE PLEASE let’s not turn this into a witch hunt!
-Jesse
They can upload an NDA right off the bat.
If had a few people do that…
3dhubs also “claims” to protect the files as part of the TOS.
Basically if they are THAT concerned… they shouldn’t be using this basically anonymous distributed network and should find a professional service bureau in their area. Specifically one in their own country where the laws would actually apply.
We’ve let more than one fish go because they wanted to be “special snowflakes” or expected some kind of special handling.
Problematic customers from the start never get any better down the road.
End of the day… if they can’t trust 3dhubs… we don’t trust them. Don’t really care their excuses or reasoning’s… it starts with trust. No trust… no deal.
Last time I checked, both those countries are in the EU so the laws DO apply. I think your view of “trust” is a little naive. Have you ever invented something? I think your mentality of ban/report now and ask questions later, and if you don’t like it you should hire a professional is TOXIC. I am a professional and most of my clients are “special snowflakes”
-Jesse
Wow… Tell it to 3dhubs. No one here has the power to ban. Only ask for review if communications that are seemingly violating or attempting to violate tos. 3dhubs may operate over boundaries that dont honor ip laws… I honestly dont know. In THIS case…was a scammer…in his case…a scammer. So chill. Scammers getting called out is a good thing.
No doubt if someone is using multiple accounts asking for off-hub services internationally, then it is somewhat shady. Currently I do not see anyone posting any more info than just someone inquiring for off-hub services. Nobody even tried to go further to investigate what are the intentions of these users because they can’t wait to hop on the Vigilante Wagon. I hope someone can provide us with more information here rather than just assuming a scam. What do they want from us? As long as we do not carry out any transactions or give out personal information we are in control.
I know in the automotive industry for example, you do not want to sign an NDA with someone you just met over the internet and pass over your IP. This means that 3DHubs is currently not fully set up for serious B2B operations, and that’s fine. In the case of someone from the industry thinking of trying out 3DHubs for their company, they will shunned off and mostly likely never return if we continue to follow this approach.
We as a hubs operator shouldn’t behave in such a “us vs. them”/“we are right they are definitely wrong” mentality, it is getting pretty radical pretty quickly as you can see. We as operators need to learn more about treating a potential customer professionally and be in the position to deny any illegitimate service we do not wish to offer. Yes, even if they are behaving completely irrational or are asking for services that are clearly illegitimate we have to politely decline. After which you may be free to report the user to an admin.
For this particular guy, many of you will use him as a counter argument, that it is “obvious” he is trying to scam you. I would like to see some proof of when he actually committed the crime of trying to scam you other than violating the terms and conditions of 3DHubs? To me that is not the full story and we are all playing Judge Dredd.
You state the exact point. Its not for serious b2b. Those that need that level of service will not find it here unless you go off network and violate the terms you signed as a vendor. Again there isnt a judge dredd. A report to 3dhubs isnt a final say. If they feel the user is violating they make that call. Again…tell 3dhubs if you dont like the TOS you signed. Its not up to me to prove they are scammers…its up to them to follow the rules of the TOS and not even ask to go off network in the first place. Read the tos… Follow or leave or be banned for violating. Its like every site. The scammer defending is hilarious… Guilty much fellas? Stay on network.
