It would definitely help if you uploaded a photo, therefore I may be able to help. I would advise that you don’t try to print it because from what it sounds it seems like there could be something wrong with it. If you are having problems with the file just upload an STL and I can test to see if it work with my printer. That way if all else fails I could print it for you and we could work something out. I’m quite flexible.
Is the blue image the after photo with the supports not quite reaching the correct area. If this is the case then I would recommend orients ring it different and trying it again. This is quite bizarre. It’s probably a glitch in the software. I’ve had similar problems, but by changing the orientation, scaling or even changing the print setting it seems to be OK afterwards. If it still doesn’t work just link an STL and I’ll see if my software does the same
