Hello guys, I have a question for you because I couldn’t find anything by myself.
I was using my printrbot simple metal just fine for some time and then let it rest. After a month or so I tried powering it up again and it doesn’t seem to work at all, only green 5v led glows and it neither does show up on my pc, nor prints from sd card. I tried reflashing the firmware, but it doesn’t show up as a device even in boot mode.
Tried contacting printrbot support, but after many months I got no response, only a message to “rate” their support quality. You’re my last hope
You should try again to reach the Printrbot support which is normally really responsive ! I contacted them 3-4 times, and they always respond within 24h (I’m in Europe so when I contact the support, I get in touch with someone in the UK who’s really efficient).
okay, if you aren’t seeing it in Device Manager (or System Report on a Mac), first thing would be to check/change the USB cable.
When you try and print from the SD card, make sure the file is named auto0.g (browse to the SD card and make sure it hasnt got a different extension added to it.)
The problem is I bought my printrbot second hand, so I don’t have an order number or purchase date that they require. I explained it to them in my first mail but got no response. But again, I’m not looking for warranty repair, just an expert advice. Do they have an email, or just online form?
Reflash your firmware. I have found that my printrbots lose their USB connectivity a lot. They have a step by step guide on how to do this for all their printers.
Thank you all guys, I have a bit of a trouble to find time right now because I am moving to another house, but I will try your advices and will respond asap. You are awesome
