Thanks for the improvements!
I’d like to chime in and say address verification is incredibly creepy. I work in multiple locations that have my printers in and if someone is going to pick them up, unless I know them, I will never give them my address and will meet them locally somewhere like a Starbucks. So this is very unfortunate that a hub will be penalized without providing an address on the website. I suppose its time for a PO BOX.
2 Likes
ehud42
March 11, 2016, 8:56pm
35
Tried a few more times, and still the same thing - the site sometimes seems to indicate it has sent a code via SMS (and I receive it), but when I enter it, the code seems to disappear and I’m sitting in limbo either having not started (send a new code) or waiting to enter the code…
Any progress?
1 Like
It’s a bug, we’re on it. Will keep you posted on this thread. Sorry for the inconvenience
2 Likes
JATMN
March 11, 2016, 9:06pm
37
I have to agree with this…
I have a PO address myself as well which I can use as normal address without “PO” in it… but I opted to not use that address when I started my hub because at the time I was reading something that basically said that was a violation and could get my hub shut down by 3Dhubs.
I am actually -very- against the address verification part. I dont mind text or email or whatnot… but the address part… not feeling it.
1 Like
I came here just to say that the name of the clients are the best things I’ve seen this month so far.
5 Likes
JATMN
March 11, 2016, 9:10pm
39
Yours is better than mine… I get the code… but nowhere to input it… lol
JATMN
March 11, 2016, 9:13pm
40
Format is still jumbled looking on my side… “Street name, house number” should really be first o.O
Same here - I get a code but no place to enter it.
1 Like
Suggestion - an order shouldn’t move to “Complete” until I’ve been paid. It’s too easy to lose track of stuff. Is that possible? Leave it in Active with a status of Payment Pending. I think that would be much easier for us? Any thoughts?
10 Likes
@imagine3dps @JATMN @ehud42 we’ve found the issue for telephone verification for US Hubs and will work to fix the issue. Expectations are that we will not have it fixed before tomorrow, so I have to ask you to hang in there for a day. Really sorry for the inconvenience. Will touch base asap!
2 Likes
I’m also having issues with verification. I’m in the US, of Intermediate level, and have tried (I thought successfully) to verify with my phone number a few times. It allowed me to enter the code each time, but checking back later showed that it wasn’t verified.
As for the address, I have a problem specific to my address. While my shop has a physical address, the US Postal Service doesn’t deliver to it, and provides a PO box for my use. Therefore, I need my address to reflect my physical location, but I need verification mail sent to a PO box. This is a situation beyond my control (apparently the USPS doesn’t want to deliver to buildings across the street from a Post Office), but I’d like to be verified.
Can you look into this, and into a way to separate physical addresses and mailing addresses?
Thanks!
2 Likes
@imagine3dps @JATMN @ehud42 @Snortimer I just got word from our devs that phone verification issues are fixed and should work. Can you please confirm? Thanks again!
1 Like
It looks like the phone verification worked!
I’m still not sure about the mail verification. I made my address strange to try to get it to work, but I fear changing the “Business Name” line will un-verify things after it’s verified. Of course, I probably won’t receive the code for a week or so.
1 Like
JATMN
March 12, 2016, 12:15am
48
Phone verification worked… but the current address format will not work mail would never get delivered in that format… Also… see my other comment on that.
JATMN
March 12, 2016, 12:55am
49
New bug…
I would agree with this too, the order isn’t completed until 3D Hubs have paid out to the hubs. The status could just read “Paid Out” or similar.
Also wouldn’t now be the ideal time to add a column to show if the client has left a review? It could be a simple tick (check) or cross so we can see at a a glance.
5 Likes
gregh
March 12, 2016, 9:41am
51
I have just seen this behaviour and absolutely agree. In fact 3D Hubs own definition of completed orders is “The total number of completed and paid out orders”, so this new behaviour is not consistent with the definition of that list.
4 Likes
It’s definitely better, but I’m still seeing postcode before city. The flat/building number and house/street are in the correct order/place though.
