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Mar 2016

Thanks for the improvements!

I’d like to chime in and say address verification is incredibly creepy. I work in multiple locations that have my printers in and if someone is going to pick them up, unless I know them, I will never give them my address and will meet them locally somewhere like a Starbucks. So this is very unfortunate that a hub will be penalized without providing an address on the website. I suppose its time for a PO BOX.

I’m also having issues with verification. I’m in the US, of Intermediate level, and have tried (I thought successfully) to verify with my phone number a few times. It allowed me to enter the code each time, but checking back later showed that it wasn’t verified.

As for the address, I have a problem specific to my address. While my shop has a physical address, the US Postal Service doesn’t deliver to it, and provides a PO box for my use. Therefore, I need my address to reflect my physical location, but I need verification mail sent to a PO box. This is a situation beyond my control (apparently the USPS doesn’t want to deliver to buildings across the street from a Post Office), but I’d like to be verified.

Can you look into this, and into a way to separate physical addresses and mailing addresses?

Thanks!

It looks like the phone verification worked!

I’m still not sure about the mail verification. I made my address strange to try to get it to work, but I fear changing the “Business Name” line will un-verify things after it’s verified. Of course, I probably won’t receive the code for a week or so.

Phone verification worked… but the current address format will not work mail would never get delivered in that format… Also… see my other comment on that.

Good points! The good thing about the new architecture is that these kind of additions have become quite a bit easier to do. I’ll put both points on the list to review:

  • Add status when Hubs are awaiting payouts
  • Add indicator in Order Overview whether customer left a review or not

Thanks!

Hi guys,

The address thing is purely a UX / interface issue at this point. It will work on the post cards as should (did multiple test to confirm). We’ll fix the UX asap as well.

Thanks again!

Just one more niggly little bug to report: when declining an order/enquiry, I’m being redirected to a blank page with the title of “Page not found”, rather than back to the new order dashboard as I’d expect. I’m having no problems actioning the decline, but it looks like the redirect thereafter just needs to be updated, as it looks like it’s either broken or trying to go back to the old version :slight_smile:

I might have the cause for this bug; with the update, you’re now required to fill in a “state” or “province” (depending on country). This is a new field, and empty by default. This is probably the main cause of issues with profile or Hub pictures. Filling this in might solve (it’s a bit weird, I admit).

We’ll be fixing the bug this week, but for now this might be the easiest way to move forward.

Let me know

For me, the buttons to go between pages are gone… am I the only one? I can’t access any orders beyond page one now :frowning:

Hey @JATMN it looks like it works now… I just re-ordened your images and added a link and saving worked this time. We just did a update to fix this issue, let me know if you’re seeing the same?

But… all those images -had- links before… I haven’t added any that I can recall since before the new dashboard.

It looks like for some users the links got lost when they updated the orders or their gallery, this shouldn’t happen anymore now. @ludoh can you confirm?

@Filemon Could you take this opportunity to sort out the County (State) field for customers delivery addresses in the UK? At the moment it shows them as abbreviations like the ones used in the USA. For example West Midlands would be shown as WM and Nottinghamshire is NT. These are not used in the UK.

As a side note would it be possible to allow the system to print labels rather than having to cut and paste into other software to print? One for the list!

Yes, Royal Mail has an API with which Ebay integrates seamlessly -that is quite a pleasure to use. However with a combination of Royal Mail’s cumbersome online mail purchasing and the fiddly way I have to cut & paste each field from 3D Hubs, this often feels like the most unnecessarily time-consuming part of fulfilling orders. Ability to print labels -or even better, Royal Mail integration would get all my votes, but I understand that this is just one country.

I’d second both of these request, particularly the first one. I end up missing them out since Royal Mail (UK postal service) can do without the county field and I never know what they’re actually supposed to say half the time.

Labels would be nice, but there’d be a lot of variables to take into account… various Avery templates and so on…