It would also be nice if I could enable it for selected printers only rather than all printers or no printers.
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I completely agree with you. I had to shut off instant order since a customer kept placing the same order, deleting their user account, then placing the same order again (with identical STL parts) under a different user name: Guess whose ranking suffers because of that? 3DHubs doesn’t seem to realize the market size they could become a leader in if they just listened to their user base.
When I saw this new feature, I just laughed.
There was no way in hell I was accepting this feature. I have yet to find an order that has the correct support material value placed to it for various reasons and them cutting the mesh repair via netfabb means that in theory you could be sent an open mesh that the customer pays the start up fee for then expects a multiday print back.
Another ridiculous and pointless addition in what now seems to be an endless stream of bad ideas actually being implemented that do no more than confuse customers and make it impossible for the hub to operate efficiently.
Why does 3Dhubs continue to ignore input from hubs on items that need fixing all the while rolling out these “pet” projects? It is a waste of everyone’s time.
Just had my first “Instant order” come through - kinda scary to be honest not knowing what the user has submitted! First order, and yes there is little support needed so the quote is about right, but the material and layer height chosen is far from ideal… (it’s for a GoPro, and they have chosen PLA 300 as the cheapest option).
Does the customer get any notice or confirmation that they have chosen instant payment so have to be happy with what they have chosen, even though it may not be suitable?? If it wasn’t an instant order I would have advised the user to use a better plastic, and reduced the layers to at least 200 micron (I’m now going to remove my 300 micron options as I almost always tell customers not to use it).
Steve
And of course, 3D Hubs doesn’t add sales tax so if we get instant orders in the US we have to increase the cost the instant an order is placed…
I was bemused by this new feature. I won’t be signing up but fascinated to hear how it goes for those who do. I have seldom had an order that didn’t have some sort of special explanation or setting of expectations. Seems very impersonal this way. I pride myself on making sure that I won’t accept an order unless I know I can make the customer happy. Not sure how this fits in with my ethos. I’m sure it will cause a lot of Hubs to go through a lot of pain doing a ton of work for very little value just to avoid being down-rated. 3D Hubs will get their 12% either way though.
2 months later
Hello,
I was wondering if you could share your experience with this new feature “instant order”?
Thank you in advance!
It’s OK. I treat them differently to normal order and just print them as they are. Less communication, less chat - just print and send. If I know a design will fail due to incorrect settings, I will tend to slightly improve the print - such as use 250 micron instead of 300, or use a little support even if non calculated. Usually the instant orders are simple easy prints that don’t require any thought, so it kind of works.
Steve
Thank you very much for the reply Steve! I will give it a try now. Cheers, Markus
28 days later
I have been concerned about the same thing. In my case, I tend to deal with large prints and often multiple parts per order. I have had order print times vary from 3 hours to 160 hrs. With that kind of variability, it is impossible to guarantee a fixed lead time for all orders.
I was told by support that since its only for items 500cm3 or less in volume that it should be printable in 24hrs