Thank you for your response. Please understand that we don’t want to block you from anything. If you receive a model like the one in the Thingiverse link and you can only deliver it “untidy”, simply discuss this with your customer in the order comments. If he/she agrees, this completely fine.
We just don’t want the situation to arise that for you, it is very obvious that you can’t print this part very cleanly but the customer is not aware of this and is in for an unpleasant surprise if they were never informed of this.
" EXCEPTIONS
These guidelines apply to all FDM orders on 3D Hubs and can only be deviated from when specifically discussed and agreed upon between Hub and customer in the comments section on the order page."
It is indeed a simple idea to make the guidelines optional but the problem is that it would prevent us from solving the problem we are trying to tackle. We’re trying to align expectations of both you as a Hub, and your customer, who often will be completely new to 3D printing and is only used to seeing injection moulded parts.
If you cannot meet the guidelines for whatever reason, please discuss this with your customer and align his/her expectations. Communication is really the main message here, we are not trying to make the lives of our Hubs more difficult. We want to make sure that all customers are aware of what they can expect from the 3D print that they order.
You can deviate from any part of the guidelines as long as you clearly communicate this to your customer and they agree with the change.
I think you want to hit on wording that both requires good prints from the hubs, and educates the consumer, while encouraging communications between the two.
Here is an example:
Dimensional accuracy. approximately +/- 1mm or 1%, depending on which is greater. Tolerances and spacing for parts that fit together should be built into the model. Please discuess tolerances for such items with your chosen Hub.
Surface quality: consistent, no delamination. Discernable details above .8mm. Please discuss with your chosen Hub if you have details below .8mm that are pertinent to the print.
Post processing: supports removed. As supports require additional time and material, there may be an additional fee for supports and support removal that is not reflected in the original quote from your chosen Hub. Surfaces that require support will have distinctive marring and will be less consitent.
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The key might be to try to get the customer to add some communications. I get a ton of prints that include no comment from the customer, it is just a model. So I am usually the person to start the communications, which is fine, but it would be great if we could encourage customers to add comments from the start!
See Robin, I disagree with this. I think the communications should be in the opposing direction. We as hubs should not have to talk almost poorly of ourselves to explain that there are guidelines that this platform has put in place that are unreasonable. This right off the bat makes us hubs look suspicious. In my opinion, this is the wrong way to go about it. You guys should be educating hubs on proper communication with their customers, asking them if tolerances are needed to begin with, not forcing it upon them. This gives us hubs more control, and gives the customer a better experience. I know that last part for a fact as any time someone is new to 3D printing, I go through a little spew about it all and what to expect, what it’s good for, best materials for certain situations etc. Forcing these guidelines seem unnecessary and in my honest opinion will only create frustration for both hubs and consumers.
And that was exactly my point oh so long ago. This seems like a solution for which they are creating a problem to fit. I can’t stress this enough, if this was a problem then it was due to lack of communication not lack of rules. I really don’t think this is the way to go about this.
