Hey. I’m new to this forum and I know this probably isn’t the proper place to be saying hello but hi. I have a quick question for all ya wanhao users. I’m just wondering how the customer service has treated ya all? I ordered the duplicator i3 v2.1 with the 2 extra rolls of pla. I made this order on new years eve a couple minutes to midnight. I received the email for the conformation of the order. A separate email for the invoice. And a 3rd email basically saying thank you for the purchase. I knew there wasn’t going to be anyone working when I made the order and I didn’t expect anyone to work till this past Tuesday. So I didn’t expect an email saying that my order was full filled and shipped Between Wednesday and Thursday I sent a single email each day just asking if there was going to be a tracking number or anything. No response. Now today I sat on there website with there instant messaging chat open. I wrote everything out and waited for someone to sign on and answer my question. I sat there for 1.5 hours waiting and no one ever signed on. I even left the computer and chat open while I went to work. My mother was then using the computer and she even said no one ever connected to speak with her. At this point I almost feel like I’m being scammed from wanhao. Anyone else have these issues? Ive been wanting a 3d printer for years and know that I actually ordered one from what’s supposed to be a reputable company. I feel like I’m getting scammed or my order just went in the trash
Very good in my experience but it really is dependent on your local distributor and their own customer service as you rarely speak directly to China. Although, on the occasion that i have spoken to them, they are also very helpful despite the language barrier.
i tried cancelling. they sent me a message stating that its on the way. they just don’t have the tracking number yet. they said if i still don’t want it on arrival they will send me a shipping label and they will give me a full refund. needless to say i’m going to call my credit card company and let them know whats going on because they billed me almost a month ago and i still don’t have the product. if it does come in the mail. i will be sending it back. i’m done dealing with this company
It’s the middle of Chinese New Year. China is basically shut down right now and I wouldn’t expect any kind of update from Wanhao for at least another week or possibly more. Your credit card company is probably your only hope of getting a refund anytime soon. I once waited almost six months on a refund from a Chinese company. The card used for purchase was from a bank based in a foreign country and I had no way to jump through the hoops they wanted me to jump through so I just had to wait. I did eventually get the refund but it was not fun waiting that long. You may be dodging a bullet anyway. The reports of even the latest version of this printer catching fire are insane. It happened to me and I will never spend another penny on any product Wanhao has their hands in. Best of luck to you.
I am in a similar situation. I ordered my printer on the 2nd of Jan and still have not received any tracking number. I threatened to cancel and they shipped the filament. I still have not received the printer!! Just wanted to see if you have received your printer? Thanks
i also ordered the wanhao d6 that when it arrived never worked,still is not working…contacted the support many times even chatted with some,but when they understand its a guarantee issue they simply dont answear 1000$ down the drain
