Thanks guys on the input. I just think it’s amazing on how slow it really is. After many many attempts on trying to get in touch with them I finally did get an email stating that they’re running behind on customer service and so forth due the holiday. I did make the purchase from wanhaousa.com 1. I was just hoping to get it a little bit earlier. It was my birthday last week and I’ve been wanting a 3d printer for years. I finally decided to treat myself and I guess I’m just a little bit anxious on its arrival and a little dissapointed on how slow the process is. Thanks for all the help
Wanhao USA has an inconsistent track record. Sometimes they seem to do OK and others they seem to drop the ball. I don’t know if they have fully repaired their relationship with the mother company, there was a time when Wanhao China pulled them from being an authorized distributor. If your printer is already in the US, it shouldn’t be too long before you receive it. However, if it is still in China, it may be a while. Chinese New Year is in a couple of weeks and getting anything done a couple of weeks before or the full month after can be challenging.
I contacted the China hub last night. They were quick to respond but I wasn’t awake when they did. I emailed them back today With my information that way they can look into it. I’ll probably get an email back tonight or tomorrow after they do. I made it clear that if it isn’t being shipped within the next day or 2 that I want to cancel my order. If I do cancel then I will go somewhere else and order. I’ll just make sure to get in touch with the company first. I’m not normally like this but when I spend over 550 I expect to have it in a little bit of a more timely manner or even to be able to get in touch with the company.
i tried cancelling. they sent me a message stating that its on the way. they just don’t have the tracking number yet. they said if i still don’t want it on arrival they will send me a shipping label and they will give me a full refund. needless to say i’m going to call my credit card company and let them know whats going on because they billed me almost a month ago and i still don’t have the product. if it does come in the mail. i will be sending it back. i’m done dealing with this company
It’s the middle of Chinese New Year. China is basically shut down right now and I wouldn’t expect any kind of update from Wanhao for at least another week or possibly more. Your credit card company is probably your only hope of getting a refund anytime soon. I once waited almost six months on a refund from a Chinese company. The card used for purchase was from a bank based in a foreign country and I had no way to jump through the hoops they wanted me to jump through so I just had to wait. I did eventually get the refund but it was not fun waiting that long. You may be dodging a bullet anyway. The reports of even the latest version of this printer catching fire are insane. It happened to me and I will never spend another penny on any product Wanhao has their hands in. Best of luck to you.
I am in a similar situation. I ordered my printer on the 2nd of Jan and still have not received any tracking number. I threatened to cancel and they shipped the filament. I still have not received the printer!! Just wanted to see if you have received your printer? Thanks
i also ordered the wanhao d6 that when it arrived never worked,still is not working…contacted the support many times even chatted with some,but when they understand its a guarantee issue they simply dont answear 1000$ down the drain
