I would suggest heading over to the CraftUnique forums. I’m sure you will find the answer to your question. But, I’m curious as to what temperature you are printing at? If you are using PLA, make sure you use the default PLA temperature setting or if using ABS, switch to the correct temperature for ABS. If you are using CraftWare as your slicer, prior to slicing, make sure you check the “auto generate support” field to add support. Or enter the support manually through the appropriate screen in CratfWare. Good luck