I just bought S3d and I can’t log in for 5 days now. If I miss the password it says wrong password, but if I put the right pass it gives an Activation Error code 1018a. After 4 days I got one e-mail from their support with no help at all.
What I know so far is that the problem is in my computer because I tested my login in another computer on the same network and it worked.
But both computers have Windows 10 64bits up-to-date, same anti-virus, same firewall.
My computer have a better video card and some other software installed. But I tried uninstalling everything I could, disabled the firewall and anti-virus, ended every possible background service running and it just won’t work. Tried different network. Tried uninstalling, downloading and installing again… Tried everything together, separately and in different combinations. Same problem.
I also posted it on their forum, I believe it was “moderated” because it never appeared there (although I got the e-mail reply right away).
Your first post on the Simplify3D forums will be moderated. I’m not sure what that error code means, but I assume it must have something to do with a connection error. If you login to your account the Simplify3D site, do you see any machines activated?
When you run Simplify3D for the first time, you need to run as administrator. If you’re already doing this and it doesn’t work then I would try disabling the firewall while you activate the software. Let me know how you get on.
If you’ve still had no response from support then email me marc@burntproducts.com and I’ll give you an email address that should get you some help (I don’t think he’d appreciate me sharing it here)
I got a response from them. It takes too long for them to reply but, I got an e-mail address.
Anyway, I already have an e-mail to write back. But their only suggestions were to disable my firewall and anti-virus and to check if the date/time on my computer was correct as I had already done. Waiting for more suggestions but I’m not optimist.
That’s why I thought of using a popular forum since they don’t allow my posts on their forum. I don’t understand it. Other people may have the same problem and if it was discussed online I wouldn’t have to bother anybody. But now Google knows this one and IF I can fix it, the next lucky guy who run into the same issue will have this resource.
I know the problem is on my computer, but I doubt we will be able to pin point it.
How? Not so easy. Since their support couldn’t provide me we technical information to pin point the problem, I had to format my computer. First thing installed was Simplify3d and it worked.
hey guys i have 1 that worked for me
the problem is the firewall
1.go to windows defender security center
2.go on firewall & network protection
3.scroll down and youl see allow an app through firewall
4.click on add another app
5. search were u installed it and choose the application
make sure its ticked and relaunch the app
