Hi Parker,
You are right, there is an error on our side. We are in the middle of switching to a new service and there is some data discrepancy. We will fix it as soon as possible.
Don’t worry your ranking is not affected by this.
Adam, 3D Hubs
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Thanks for confirming this Adam! I think we were all just worried there was something else going on. Knowing it is just an error I’m sure will bring relief to many! Thanks for letting us know.
The brackets are the number of actual reviews that hub has received. It’s not necessarily the number of orders, in most cases I find no matter how great a service is some customers just don’t take the time to write a review. That being said my hat goes off to anyone who has had a review for every customer they have had! I want to know what they’re doing that I’m not to get all those reviews 
Hope this clears things up for you
Hi all,
Just got my Marvin test print reviewed. Got 5 stars. But, the graph showing my average hub rating versus everyone else’s average rating shows up as 4.39%. So, yeah, how do you get a 5 Star rating, but an average of 4.39% from 1 review? Math was not my strongest subject, but that doesn’t seem to add up.
I wonder if these numbers work through up to hub recommendation on the order page?
When I make a dummy order, I see a list of hubs, where hubs who are closer to my place, have a higher rating, lower lead time and within the country, are lower in the recommended list than other hubs?!? Why?
Because we look at number of other metrics as well. For example accept rate or retention.
Adam, 3D Hubs